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Refund Policy

If you are unhappy with your purchase, please let us know so we can help you! Items returned within 14 days can be exchanged or returned for in-store or online credit. Final Sale items may not be returned or exchanged.

Returns (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. 
If you are approved, then your return will be processed, and you will receive an e-giftcard, that has no expiration dte.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your email - inbox & spam.
If you’ve done all of this and you still have not received your e-giftcard yet, please contact us at serendipitybykei@gmail.com. 

Sale items (if applicable) 
Only regular priced items may be returned, unfortunately sale items are final sale. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at serendipitybykei@gmail.com and send your item to: Serendipity By Kei Boutique, 106 S Main St, Enterprise AL 36330, United States. 
 
Shipping 
To return your product, you should mail your product to: Serendipity By Kei Boutique, 106 S Main St, Enterprise AL 36330, United States 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.